Salem, Ore. – The State of Oregon has taken steps to ensure the success of major information technology (IT) projects, but further action is needed, according to a new state audit.
The Department of Administrative Services (DAS) should build upon its new model for approving and overseeing major information technology projects. Auditors warned that the model in its current form may not detect or prevent problems such as those the state encountered with its major projects over the last several years.
“Replacing computer systems is difficult and risky. We wanted to see whether the state was taking the right steps to oversee these projects. They are on the right track, but there is more to be done to improve Oregon’s IT project success rate,” said Secretary of State Jeanne P. Atkins.
Auditors examined reports and documentation about projects over the past ten years to identify common problems and their causes.
They interviewed agency managers, many of whom said they lacked the capacity, expertise and experience to plan for and manage replacement of their major IT systems.
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