Macy's resolves 'issue' with credit card system, blames overcapacity

thinkstock_112417_creditcard

iStock/Thinkstock(CHICAGO) — A glitch in the Macy’s credit card system that caused registers at the retailer’s stores to stop working during the height of Black Friday has been resolved, the department store said Friday night, explaining that overcapacity was the culprit.

“We have fully resolved today’s system issues,” Macy’s said in a statement. “We highly value our customers and sincerely apologize for any inconvenience today’s system slowdown may have caused during their shopping experience. The delays we experienced this afternoon were due to a capacity-related issue that caused some transactions to take longer to process. We do not anticipate any additional delays.”

Earlier in the day at the Macy’s in downtown Chicago, one salesclerk had to enter credit card numbers manually. Most purchases, appeared to go smoothly, however, and lines at the registers did not appear to have more than five to six people queued.

“It is taking longer than usual to process some credit and gift cards in our stores, but we have added additional associates to the floor [who] are working to resolve the issue as quickly as possible,” Andrea Schwartz, vice president of media relations for Macy’s, had said about the issue Friday afternoon.

Copyright © 2017, ABC Radio. All rights reserved.

432775076_913094947489964_8601634145238448863_n

The World On Tap

Join us at The World On Tap event, where you can win one $100 travel voucher to anywhere on Earth through five raffles, one held every hour. Immerse yourself in the diverse world of beer styles from