In the wake of increasing rates of digital scams, two Oregon nonprofits are promoting digital literacy in older adults, hoping to prevent losses and improve their quality of life.
Nationally, internet crime losses hit a record $16.6 billion in 2024. Beth Mitchell is communications manager with AGE+, an Oregon-based nonprofit that addresses the opportunities and challenges of the state’s aging population.
She said a fear of scams can prevent some older adults from adopting new technology, calling digital literacy a public health issue vital to preventing isolation.
“Whether it’s accessing resources or connecting with your loved ones,” said Mitchell, “being connected is really beneficial when people have the opportunity to learn how to use the digital skills and to build their confidence.”
There are many resources available for people to grow their digital skills, added Mitchell, including through AGE+ or public libraries. She reminded people that while it can be challenging to learn new things, it can also be fun and empowering if you take your time and get support where you need it.
Mitchell explained that older adults can avoid fraud by verifying a message’s origin and checking the email or phone number. She advised calling the sender at a known, official number to confirm requests.
If the contact details don’t match, it’s likely a scam.
“There’s never an instance where you have to immediately act or immediately give any of your information,” said Mitchell. “You can always take a moment.”
Last week, AGE+, in partnership with Oregon Consumer Justice, launched a comic that highlights scammer red flags and gives people tools to grow technical skills. This is the fourth issue of its Consumer Confidence Comics series.
By Isobel Charle – Public News Service
